Numerous changes are taking place in the way people interact over the internet.
Websites are getting replaced by apps, and now Chatbots seem to be gradually taking over the wave of applications.
What is Chatbot?
A chatbot is an artificial conversational program that helps to automate the chat responses. Imagine, you’ve purchased an item online and wanted to know the delivery ETA. What would you do?
Typically, you would either drop an email, call the shop or log in to their website to check the order status. Agree?
Now, what if you could go to the shop’s website or Facebook page to enter your order number and chatbot give you the delivery ETA.
Much better, isn’t it?
You are saving time by calling or dropping an email, and the shop is reducing operational cost by not having a helpdesk to answer the queries, which can be automated easily.
Why is Chatbot Important?
- It saves business support cost – One-to-one conversation between a customer and a business organization without involving a human. A person can ask questions and get them answered by the AI-powered chatbot.
- It saves customer time – the customer doesn’t have to spend time calling or email. Most of us are on chat platforms like Facebook, WhatsApp, etc. so it’s easy to interact through chat.
The following AI-powered solution will help you to create a chatbot for the multi-platform, including Facebook Messenger.
Top Facebook Messenger Chatbot Builder
Chatfuel
Great for automating support on Facebook, Chatfuel powers 46% of all chatbots that are on messenger. That’s a huge number, and it completely justifies it, as it helps you increase sales and conversions massively. Companies like LEGO and HelloFresh have seen great results with them, and I recommend you to give a try as well using their free demo.
You don’t need any coding or previous experience to set up your own chatbot. In fact, you don’t even need to register as of now. Just hit “get started,” and you’ll be guided on your way to automating a bunch of tasks. 😉
ChatBot
You can connect ChatBot with your Facebook page and start managing customer inquiries on autopilot. It can handle a great number of customers, all thanks to its AI technology. This, in return, helps you boost engagement, increase sales, and build a reputable business with happy customers.
You can personalize messages for every individual, edit welcome text, and automatically let it add images whenever required. Moreover, you can let it embed cards, answer suggestions, and feasible CTA buttons.
It has a ton of pre-made templates to choose from, and you can get started for free using their 14-day trial.
SendPulse
Very intelligent and visually appealing, SendPulse allows you to configure various functions and tweak them as per your needs. For example, you can create message flows to direct customers to a live representative when the conversation demands it. You can also organize the communication logic by keywords, such as “price,” “delivery,” and “purchase.”
Apart from that, you can:
- View detailed analytics
- Add subscription widgets for future updates.
- Mass message your customers within the chatbot
- Add chat widget to your website.
- Insert files, cards and other media whenever needed
There’s a lot more to it that you’ll want to explore. Be sure to sign up for free.
Botsify
With personalized messages and a fast response rate, Botsify can help you achieve 5x ROI in no time with the help of automated customer support. You collect conversational forms, switch from bot to human representative, and even choose from a variety of different languages to cater to a wider audience.
Botsify lets you build chatbots for Whatsapp, Facebook, SMS, and your website. And the great thing is, you can create multiple chatbots for the same platform to accomplish different purposes and tasks.
If all that interests you, then go ahead and grab their 14-day free trial.
Dialogflow
Powered by a robust AI technology, Dialogflow allows you to create natural-like conversations integrated into voice apps and text-based chatbot. Also, it’s a solution from Google, so there are very fewer chances that it’ll not be satisfactory. It combines the power of machine learning to deliver an even better experience.
Dialogflow supports over 20 different languages and works flawlessly with customers browsing from just about any device, be it wearables, phones, speakers, etc.
Companies like Dominos, Mercedes, and Giorgio Armani use this solution to smoothen their pre-sales and post-sales inquiry handling. You can get started with it, too, by signing up for free.
Need some help to get it started? Check out this Dialogflow course.
Converse.ai
Converse.ai is a San Francisco based company that allows you to create chatbots for your business organization easily.
Converse.ai offers integrations with Google, Slack, Twitter, Twilio, Kik, Layer, Intercom, Airtable, Flight Stats, MailChimp, Mailgun, and Hubspot.
Highlights
- Easy to use web-based user interface.
- Multiple conversations with the users with the bot are accurately judged and are given a suitable response.
- It offers one-click integrations to most of the platforms.
ManyChat
An FB messenger platform for support, sales, and marketing.
ManyChat offer a drag-n-drop bot builder where you can define the logic, automate the posting, and much more without coding.
Not just from your Facebook page, but also you can implement a chat icon on your site to grow your subscribers. Sounds perfect as a marketing chatbot platform.
Smooch
With the powerful API of Smooch, you can create chatbots for multiple platforms along with Facebook Messenger. With only one unified API, you get some robust set of features.
Smooch integrates with various top platforms like Messenger, Twitter, Slack, Zendesk, Android SDK, and iOS SDK.
Botkit
Botkit is open-source platforms for creating chatbots. It is designed by Howdy team, which offers a semantic interface to send and receive messages so that developers can focus on building splendid applications rather than focusing on API endpoints.
Here are some tools offered by Botkit:
- Botkit Studio, an integrated development environment for designing and building bots
- Starter Kits, boilerplate applications pre-configured to work with modern platforms
- Botkit Core Library, an SDK for creating conversational software
- Plugins that can extend and enhance your bot
Highlights
- You can add additional code to the API to improve the functionality.
- It has a real-time message control for monitoring activity and provides detailed usage statistics.
- You can include bubbles that send postback values when a user clicks on them.
- You can customize your message to either have no notification or notification with a sound while sending it to a user.
Botsociety
Botsociety is an easy tool to create chatbots. All you need to do is to submit the text of the user and the response of the bot.
The result will be immediately displayed on the screen with the interface you have chosen. More than an AI-based chatbot, it is a chat mockup app.
Wit.ai
Wit.ai has been owned by Facebook since January 2015 to help its developers with speech recognition. Wit.ai has over 200000 developers who have created an API for building voice-activated interfaces.
Wit.ai integrates with Python, Node.js, and Ruby. It is completely open-source; you can use another developer’s story to kickstart your project.
Flow XO
Flow XO allows you to create a chatbot to interact with your customers and handle the initial correspondence. It is simple to create a chatbot; choose the platform for your chatbot, sync your account with it, and add a workflow.
A beneficial feature of this tool is the cross-platform engagement it offers. For example, if one of your customers starts their conversation on the website, they can continue it via Facebook Messenger for convenience.
You can connect to as many social media platforms as possible, including Slack, Twilio SMS, Telegram, and Facebook.
| ✅ Pros | ❌ Cons |
|---|---|
| Cross-platform engagement. | Limited scalability. |
| Automated workflow. | It has a drag-and-drop interface that may not cover all your customization needs. |
You can sign up and get started with a limited toolkit for free. You can get the Standard Plan at $25/month if you want more features and increase your interactions, bots, and AI credits. It includes priority technical support and all features.
Additionally, you can add more bots or active flows (5 for $10), team members ($5), interactions (25000 for $25), and AI credits (100 for $1) as per requirement.
Manychat
Manychat is an omnichannel support chatbot builder that helps you drive sales and conversions via your social media platforms.
Manychat allows you to tap into this potential goldmine of customers by providing them with access to contact you.
You can start by signing up for the free trial. Next, create a customized chat marketing campaign using Manychat’s template gallery and launch it on Facebook.
Manychat allows you to pick out email addresses and phone numbers of up to 80% of people who engage with the chatbot. This information is automatically stored in your database.
| ✅ Pros | ❌ Cons |
|---|---|
| Increases conversions by up to 90%. | Not suitable for large enterprises. |
| Automated responses to all queries. | Despite an email capture feature, it does not have fully-fledged email marketing support. |
| AI assistance for set up. | |
| Email capture through Messenger integration. |
It has 3 plans – free, pro, and premium. The free plan lets you engage up to 1,000 contacts using basic features. The pro plan gives you access to better features like unlimited growth tools and keywords at just $15 per month.
If you need a flexible plan, you can talk to the Manychat sales team and buy the Premium plan. It includes 24/7 ticket support, priority access, training with CSM, and all the Pro features.
Botsurfer
Botsurfer helps you harness the power of AI by letting you integrate ChatGPT into your chatbot. Where only 23% of companies use AI integration in their chatbots, using this tool puts you ahead of your competition and enhances user experience.
With features like broadcast, live chat, action keywords, segmentation, and a lead element, it is a powerful arrow to have in your quiver.
If you want a no-nonsense AI-powered Facebook Messenger chatbot, Botsurfer is your tool. It has a simple interface with a customizable menu.
You can drag and drop chat elements to simplify conversations, or create a menu to guide the customers to the desired final response. It also has an extensive dashboard that shows you all the details at one glance.
| ✅ Pros | ❌ Cons |
|---|---|
| ChatGPT integration. | There are no obvious drawbacks to Botsurfer, but since it integrates an AI element, deciding the right automation level may initially require a little trial and error. |
| Create scrollable tabs. | |
| Send a broadcast message to all customers. | |
| Statistical analysis. |
Like its solution, Botsurfer has a simple pricing model – a pro plan. You can access this tool’s features with a free 30-day trial. Except for the ChatGPT feature, you can explore other options like live chat, direct messages, test trigger words, and lead generation.
Conclusion
I hope the above platform helps you create a bot for your business. Many of the listed solutions offer a FREE plan or FREE trial, I would strongly suggest you to try some of them and choose the best works for you.